Commercial Transaction Information

This English translation is provided for reference only. The Japanese version is the official text; if there is any discrepancy, the Japanese version prevails.

In accordance with Article 11 of the Act on Specified Commercial Transactions, the sales conditions for the Lo KOMORE online shop are shown below.

Seller

株式会社Zequt

Operator

石井 智彦

Address

2F Nishishinjuku Mizuma Building, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

Telephone

Disclosed without delay in writing or by email upon request. Please use the email address below for inquiries.

Email

contact@lo-komore.com (support desk for direct inquiries about products, shipping, cancellations, and payment)

Inquiry hours

Weekdays 10:00–17:00 JST (excluding Saturdays, Sundays, national holidays, and the year-end/New Year holiday)

Prices

Tax-inclusive amounts displayed in Japanese yen (JPY) on each Product page

Additional charges

• Shipping: ¥430 for up to two items; ¥600 for three or more (tax included)

• Items requiring cool delivery (including bottled tea): ¥1,200 nationwide (tax included)

Applicable items are identified on each Product page. Shipping is within Japan only.

Payment method

Credit card

Payment timing

Credit card: payment is processed when the order is confirmed.

Delivery area

Japan only

Shipping timing

We normally ship within seven business days after confirming the order.

Shipping may be earlier or later due to stock, delivery conditions, weather, or other unavoidable circumstances.

[About bottled tea]

To maintain quality and freshness, bottled tea may be made to order in small batches. It may therefore take up to approximately two weeks from order to shipment.

[About pre-order Products]

Shipping may be earlier or later than the period stated on the Product page due to weather, tea-leaf harvest or production conditions, or other unavoidable circumstances. Thank you for your understanding.

Quantity limits

Sales quantities may be limited for individual Products. Any limit will be shown on the relevant Product page.

Returns, exchanges, and cancellations

[Returns, exchanges, and cancellations for customer convenience]

Because our Products are food items, we do not accept returns, exchanges, or cancellations for customer convenience.

Returns, exchanges, and cancellations are also not accepted for the following reasons.

• Ordering mistake • Difference from expectations • Taste or aroma does not suit you • Refusal to receive for customer convenience

[Cancellation of pre-order Products]

Pre-order Products may be cancelled before shipping work begins.

Please contact us by email if you wish to cancel.

[Product defects]

For damage, soiling, incorrect delivery, defects, or other fault attributable to the Company, contact us by email or telephone within five days of delivery.

We will exchange or refund at our expense.

If an exchange is difficult due to stock, we may issue a refund.

[Prolonged absence or refusal to receive]

If a Product is returned because of prolonged absence, refusal to receive, an incorrect address, or another customer convenience, the customer bears reshipping and return costs.

Because Products are food, we cannot refund the price of returned Products. Thank you for your understanding.

Products

The best-before date, ingredients, quantity, storage method, and other legally required information are stated on the Product package or Product page.

Carrier

Products are delivered by a carrier designated by the Company. We cannot accept requests for a specific carrier.